Front of House

The first impression of your business, in good hands.

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At GFM we pride ourselves on service, innovation and the ongoing relationships we have with our client. We are not simply a facilities management company.

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Commercial Front of House Services

The First Impression Visitors Get of Your Business

GFM believe that when visitors step through a client’s door for the first time, it is vital they receive the right impression. The way a client welcomes people speaks volumes about the quality of their organisation.
GFM provide a bespoke reception and front of house service together with exemplary corporate concierge, the values of which underpin our entire business model and one where we invite you to consistently benefit from our commitment to offer clients the highest attainable standards of service.

Safety Programmes

Implement safety protocols using mitigate risks and ensure project success.

Real-Time Visibility

Implement safety protocols using mitigate risks and ensure project success.

Workflows & Reporting

Implement safety protocols using mitigate risks and ensure project success.

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Testimonials

The first phase of the CQC visits have now been completed and I am very pleased to say that the NCfMH has stood up to the challenge in relation to estates & facilities services. There have been very few and then only minor comments raised in terms of the environment and so far, GFM have performed in the upper quartile when compared to the overall Trust estate. I would like to thank you and your team on the ground for working so very hard to turn what previously was a challenging perception about FM on site into a positive experience. I have heard senior clinical colleagues mention the dedication and desire of the whole GFM team to provide a good service to our patients, staff and visitors. I certainly echo their comments and I would like to thank you all for such a fantastic outcome.

Front of House Teams

Reception Is a Lot More Than Reception

A modern front of house team isn’t just signing visitors in. They’re managing meeting room bookings, handling deliveries and post, dealing with contractor sign-in and PPE checks, often acting as the first point of escalation for facilities issues, and — quietly — being the human face of your brand to every supplier, candidate and client who walks through the door. GFM recruits and trains front of house staff for the role you actually need, in the uniform and to the standards you specify. We cover sickness and holiday so the desk is never unmanned. For sites with security requirements, we can integrate front of house with the wider security operation so visitor screening, access control and reception all run as one workflow rather than three.

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