24/7 Helpdesk
Our dedicated in-house service, accessible 24/7 & staffed by highly trained operators, who fully understand each individual client’s service requirements.
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At GFM we pride ourselves on service, innovation and the ongoing relationships we have with our client. We are not simply a facilities management company.
Contact24/7/365 Helpdesk Services
A Dedicated In-House Helpdesk, Always On
Our dedicated service, based in the UK, can be accessed 24 hours a day and
is staffed by highly enthusiastic and trained operators, who take time and effort to fullyunderstand the nuances of each individualclient’s requirements.
We utilise a bespoke IT system to record, track, prioritise and issue work and PPM requests to our site based and mobile operatives. Our trained operators record all service requests and faults, requesting accurate details at the outset, thereby allowing our response to be “right first time” which promotes rapid rectification times.
Our helpdesk can be contacted by telephone, letter, fax or email and is the first point of contact for all our client’s general enquiries.
Safety Programmes
Implement safety protocols using mitigate risks and ensure project success.
Real-Time Visibility
Implement safety protocols using mitigate risks and ensure project success.
Workflows & Reporting
Implement safety protocols using mitigate risks and ensure project success.
Testimonials
In-House Helpdesk Services
Why “In-House” and “UK-Based” Actually Matter
Plenty of FM helpdesks are run by third-party call centres reading from a generic script. GFM’s isn’t. Our operators are GFM employees, sat in a UK office, trained on every individual client contract — they know your site, your SLAs, your priority list and your escalation path before you’ve finished the first sentence. Faults are logged into our CAFM system, dispatched to the right engineer or supplier, tracked through to completion and reported back monthly. Out of hours, that same desk is handling alarm callouts, security incidents, plant failures and emergency maintenance — without you having to remember which contractor covers what at 2am on a Sunday. The service is included by default in any integrated GFM contract, or available standalone for clients who just want a better helpdesk than the one they’ve got.
Accreditations
