Hotel Services

Patient-facing services run to a hospitality standard.

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At GFM we pride ourselves on service, innovation and the ongoing relationships we have with our client. We are not simply a facilities management company.

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Healthcare Hotel Services

Hotel Services for the Healthcare Sector

GFM predominately provides Hotel Services to its health care sector clients. GFM believes Hotel Services is a major contributor to the support of clinical and nursing care and provides a clean and safe environment, maintained to the highest standards.
Hotel Services are also responsible for providing portering, staff residential accommodation, stores, transport, laundry and linen distribution, security and car parking. GFM draws on its strength of an integrated management philosophy to deliver a multitude of services to meet the client’s needs.

Safety Programmes

Implement safety protocols using mitigate risks and ensure project success.

Real-Time Visibility

Implement safety protocols using mitigate risks and ensure project success.

Workflows & Reporting

Implement safety protocols using mitigate risks and ensure project success.

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Testimonials

GFM provide our Hard FM services at Savernake Community Hospital and have successfully turned around what was previously a poorly performing site contract. They are consistently supportive, approachable, and open in their response to contact and complaints. We have developed a very strong working relationship, and GFM have proven to be dependable and highly responsive, resulting in clear improvements in both reactive works performance and compliance

In-House Healthcare Hotel Teams

What Hotel Services Covers in a Healthcare Setting

Hotel services in the NHS and private healthcare estates is a specific bundle of disciplines: ward cleaning to NHS National Standards of Healthcare Cleanliness, patient catering with full allergen and nutritional traceability, portering for patients, equipment and specimens, linen and laundry management, and — in some contracts — retail catering for visitors and staff. It sits inside infection prevention and control (IPC) policy, audited regularly, with documented training for every operative. GFM has been delivering hotel services into healthcare for over a decade through PFI contracts originated by parent company Grosvenor House Group PLC, and the same teams now support NHS trusts and private healthcare clients across the UK. Where it’s part of a wider integrated solutions contract, IPC, catering and cleaning all report through a single chain of accountability.

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